Support
Need help with a booking, payment, carrier account or compliance? Reach us at support@wuberapp.com. We aim to reply within one working day.
Bookings & collections
Help with describing your waste, choosing a quote, rescheduling or cancelling a collection.
Payments & refunds
Questions about card authorisation, releasing funds, refunds or payout timing.
Carrier compliance
Uploading licences, insurance, vehicle details or checking your approval status.
Waste transfer notes
How to upload, view or dispute a waste transfer note after a collection.
Common questions
How do I book a waste collection?
Sign up as a customer, tap “Book a collection”, add photos and a description of your waste, then choose your preferred date. Licensed carriers near you will quote within the app.
When am I charged?
Your card is authorised when you accept a quote, but money is only captured and released to the carrier once you confirm the collection and approve the waste transfer note.
How do carriers get paid?
After the job is complete, the carrier uploads a waste transfer note and the customer confirms collection. Funds are then released to the carrier, less the Wuber broker fee.
What area does Wuber cover?
Wuber operates across the UK. Carriers set their own service radius and see jobs within that distance of their registered base postcode.
How do I become an approved carrier?
Sign up as a carrier, then complete your legal details under “Carrier compliance”. Upload your waste carrier licence, insurance certificate and vehicle details. Wuber will review and approve your account.
Contact us
Email: support@wuberapp.com
For privacy-specific questions, email privacy@wuberapp.com.
Support hours: Monday–Friday, 9am–5pm UK time. Emergency waste issues outside these hours should still be emailed and will be triaged by the on-call team.